Starbucks doesn't just make good coffee, it restores your faith in humanity too.
According to a report by 9News, a video of a woman with a hearing impairment ordered at a Starbucks drive-thru using a video screen has gone viral after the staff member responded using sign language.
As you may know by now, for members of the deaf community, everyday life can be a tad difficult. But imagine the experience they go through when ordering at a drive-thru, which can be frustrating.
But back in May, a 28-year-old Florida woman named Rebecca King shared a video of a heart-warming experience in a Starbucks drive-thru, which has since been viewed for more than eight million times.
Rebecca King said that she decided to film her experience after a previous visit to the St. Augsutine branch left her pleasantly surprised.
In the video, you will hear the barista cheerfully say, "Hi, welcome to Starbucks, what can we get started for you today?"
Rebecca stayed silent and waited patiently until the screen changed and showed a staff member in a camera. She then proceeded to sign-language her order until the barista signed back.
The barista in the viral video was identified as Katie Wyble, a 22-year-old university student who developed a keen interest in sign language after seeing a teacher use it for deaf pre-schoolers.
In a similar report by News Asia One, King then posted her encounter and captioned it with: "Share it away! We can change the world!"
As reported by Stuff, during an interview, the barista in the video said that she thinks more people need to know the sign language. According to her, it moves customer service to a whole new level and hopes that it helps to make more people aware of what a simple barista can do to serve others in their communities.
She added, "So proud that my company can do this," referring to the two-way video screen, a new system at the coffee chain which she dubbed "Starbucks FaceTime."
It was reported that St. Augustine contains a large deaf community, with the Florida School for the Deaf and the Blind located within the city.
And although the two-way video feature is new and only implemented in a select number of Starbucks' stores, people now hope that this touching story will improve accessibility across the world, especially with people with similar disabilities.
As of Thursday, Nov. 5, the video has been viewed more than 8 million times and has about 140,000 shares.
Watch the encounter below.
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