Last Nov. 4, 2016, United States Consumer Product Safety Commission posted an announcement for Samsung recall of 2.8 Million Top-Load Washing Machine Units with 34 models in the US. The broadcast consists of information about the risk of impact injury, which already happened with 9 serious cases.
Moreover, Samsung Top-load Washing Machines risk comes with the detachment of its top from chassis during use. As stated by Fox News, injuries can include broken jaw and injured shoulders. Also, the impact can hit the user and cause a bigger hazard.
Samsung hadn't provided any statement yet, Senate Commerce Committee urged CPSC to pressure Samsung for a response. This is the second worldwide known glitch for the company, the government will not seat back for another pose of danger.
The recall was prompted more of the 733 reports of washing machines failure. According to CPSC, the Samsung Top-load Washing Machines were sold at Best Buy, The Home Depot, Lowes, Sears and others from March 2011 to November 2016.
In addition, the model codes are on CPSC page. Above all, On Independent Samsung management released already their reaction regarding the incident. "Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall," said John Herrington, a Samsung senior vice president.
If faced with the situation, customers can call Samsung for remedy options such as refund, replace or repair. Samsung will give a free home repair with a one-year warranty, a rebate to buy a new appliance or a full refund for a more severe occasion.
The Wall Street Journal reports, CPSC Chairman Elliot Kaye told Samsung customers about the risk continuing with, "The best way to prevent injury is for everyone who might have a recalled washing machine to contact Samsung-immediately." Samsung contact information is at 866-264-5636, or they can be reached through www.Samsung.com.
