While Samsung company continues to investigate the faulty and explosive Galaxy Note 7; the consumers of the said device also continue to ask for compensation. But the company reportedly says that they will not pay additional costs for the damage.
Samsung Galaxy Note 7 is one of the best device that Samsung company offers this year. That is why after it was launched last August, many consumers avail this device. However, several days later, many customers complained about the device because of its heating and explosion problems.
Before the year ends, Samsung still seeking for information why the Note 7 causes explosion. According to Jobs & Hire, the result will reveal to public before the end of 2016. This is also a preparation for the official launching of Samsung Galaxy S8 this coming 2017.
However, despite of the global recall of Note 7, some consumers still ask for additional compensation for the physical damage caused by the said device. IBT reported that, in South Korea, there are reportedly 2,400 customers files for class action lawsuit due to the faulty production of Galaxy Note 7. Users claimed that the explosive device caused a lot of trouble; especially physical damage which includes burns and respiratory problems.
But the company replied on these lawsuit on the court and says; the damages that caused by Note 7 is not harmful enough, it falls on the range of being endurable. In addition, Samsung company reportedly gave at least 100,000 won (which is equivalent to $86) coupons; another thing is, the company also gave a choice, in which, the customers are able to avail the unofficial Galaxy S8 with its half price. The other choice is, to replace the Note 7 into Galaxy S7 or S7 Edge, plus an additional cash because the devices differ in price.
But for the owners of Note 7, this compensation is reportedly not enough than to the physical damage caused by the device. One of the first customer who claims regarding the explosive device is - Lee. In a report, he said that Samsung did not acknowledge about the problems and blames him about the explosion.
On the other hand, Samsung company is making an action from the recall problems in the US. Reportedly, most of the customers sued the company because it did not have any enough items for replacement in which, they are liable for the fees after the company annouce the global recall of Galaxy Note 7.
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