While Generation Z employees are adept with modern technology, they may encounter challenges when using outdated computers and machinery in the workplace.
What is Tech Shame?
Despite growing up with advanced technology, it is crucial to recognize that not all tech is identical. Tasks such as operating an old printer or fax machine, which were commonplace in the past, can be perplexing for them, and this knowledge gap can lead to feelings of inadequacy, dubbed as tech shame.
The Challenge of Young Workers in Using Basic Office Tools
According to a report by The Guardian, the tech company HP introduced the term tech shame to describe the feeling of being overwhelmed many young individuals experience when using basic office tools. The study found that one in five young office workers admitted to "feeling judged for having tech issues," which consequently made them less inclined to seek assistance.
In a separate survey conducted by the employment firm LaSalle Agency, it was revealed that nearly half of the class of 2022 expressed feeling underprepared in terms of the technical skills required for entering the workforce.
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Tech Shaming Most Prevalent in Gen Zers
Tech shaming occurs when individuals make others feel embarrassed or inadequate due to their lack of proficiency with technology. It can take different forms and can occur in various settings, such as at home, work, or school. Tech shaming can have a detrimental effect on a person's self-esteem, particularly in a society where being tech-savvy is deemed crucial for success. It can lead individuals to feel isolated and excluded from others.
While Tech shame can affect individuals of all age groups, it can present unique challenges for Gen Z employees. These employees often encounter additional pressure because their colleagues assume they can effortlessly navigate all technology due to their upbringing. However, this assumption is not always accurate, especially since older technology can challenge younger workers.
According to The Guardian, Gen Z workers are typically proficient in editing photos and videos using their phones and using website builders like Squarespace and Wix. They are accustomed to using apps to accomplish tasks and are familiar with the user-friendly nature of Apple operating systems. However, they may find desktop computing less intuitive, particularly tasks such as managing files and folders, scanning, printing, and using external hardware, which are common in office environments.
They may not be familiar with certain procedures, such as turning on a bulky computer monitor, especially if they typically close their laptops when finished. As one Reddit user working in IT attests, they have encountered situations where Gen Z individuals, whom he was told to be tech savvy, ended up being unsure about which button to press to turn on work computers, leading him to resort to putting signs over the power button to provide guidance.
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