Wells Fargo, the US banking giant, has terminated several employees amid allegations that they were falsifying keyboard activity to give the impression of productivity while not actually working.
While the discovery method and whether it specifically pertained to employees working from home remains unclear, the US bank stated that individuals were terminated or voluntarily resigned following an investigation into allegations of simulating keyboard activity to give the impression of actively working.
Hybrid Approach of Business Sectors
While many firms, particularly in the financial sector, are urging employees to return to the office, its prevalence has gradually declined despite remote work's ongoing popularity since the pandemic.
Based on research conducted by professors at the Instituto Tecnologico Autonomo de Mexico (ITAM) Business School, Stanford University, and the University of Chicago, work-from-home days only accounted for below 27% of paid days last month in the US, a decrease from over 60% during the pandemic's peak in 2020. Approximately 13% of full-time employees in the US were fully remote, while 26% were in hybrid work arrangements, according to the researchers as of spring.
Wells Fargo's Zero Tolerance for Unethical Behavior
Wells Fargo initially announced the official adoption of the hybrid flexible working model in 2022, allowing its employees to work from home for some time. However, recently implemented regulations in the US now require brokers to undergo inspections every three years.
According to the company's spokeswoman, Wells Fargo firmly upholds stringent standards and has zero tolerance for unethical behavior.
The Rise of Employee Monitoring Tools
Since the expansion of remote work during the COVID-19 pandemic, some large companies have been utilizing increasingly advanced tools to track and monitor employees' keystrokes and eye movements, take screenshots, and log websites visited by employees.
Busting The Mouse Jigglers
However, technology has also advanced to evade such surveillance measures, including devices known as mouse jigglers designed to simulate computer activity, making it appear that the computer is actively in use.
These devices, designed to prevent computers from entering sleep mode, operate by placing the mouse on a platform or rotating disc to simulate regular movement. The software runs a program that moves the mouse cursor to maintain activity. The devices are readily available and widely sold on Amazon, with reports of thousands of units sold in the last month alone, often priced at less than $10.
According to Bloomberg, more than a dozen individuals had been impacted by the move, citing a filing made by Wells Fargo to the US Financial Industry Regulatory Authority. The BBC also verified six cases in which employees were terminated following a review, along with one instance in which an individual voluntarily resigned after being confronted with the allegations. Several of these employees had worked at Wells Fargo for less than five years.
